WHAT DRIVES US
We Care Beyond Service.
Heritage Service Group provides fast, reliable service for commercial kitchen equipment, using OEM parts. Our technicians are trained by the manufacturers to service a variety of equipment such as grills, ovens, dishwashers, heat lamps, up-right refrigerators, and ice machines. Heritage Service Group offers a 24/7 911-level service to respond quickly to all service calls, and clients range from fast food to fine dining, kiosks to institutions.
We have a vision to be the most trusted, customer-focused service provider for Commercial Kitchen Equipment. Our mission is to provide the highest quality customer care in the food service industry, working hard to build lasting relationships and deliver the solutions our customers count on. Mixing can-do with know-how, our dedicated staff use every resource at their disposal. We rely on an exceptional knowledge base, vast inventory, and technical innovations to supply the results customers need to get their kitchens back up and running as quickly as possible.
All service work performed by Heritage Service Group is backed by a 90-day labour warranty. This applies to the specific repair under taken. Parts we supply and install for service repairs are also backed by a 90-day no charge.
Our Mission
We have a vision to be the most trusted, customer-focused service provider for Commercial Kitchen Equipment.
Why Choose Us?
Safety
We take safety seriously and don’t cut corners.
Service Excellence
We deliver dynamic, industry-leading service with expertise and passion.
Team Driven
We uphold an atmosphere of respect, care and support.
Integrity
We do what we say we will with trust and transparency.
Community
We build community through caring, collaboration, and celebration.
The Heritage Team – Proud, Experienced and Dedicated
We are a company dedicated to keeping our foodservice customers up and running and proudly doing so. Our team members stay with us, developing expertise and sharing it with the customers we serve.
Topnotch Service Technicians
Heritage Service Group technicians are the best in the business – savvy, certified, professional, and reliable. With more than 100 customer and technical service associates on the phones and in the field every day, we keep our customers covered.
Customer Care That Cares
Our Customer Care team is there every step of the way to help. Our knowledgeable staff “gets it,” researching and responding to parts questions quickly and efficiently.
About Us
Our experienced technicians ensure that our customers are served with the highest quality work.
Our goal, as dedicated service partners for our customers, is to eliminate downtime and lost revenue with proactive solutions that help you run a more profitable business.
Some of the advantages to doing business with the Heritage Service Group are:
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Digital records of service and purchases to help you
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Years of experience in every department
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Wide coverage area - large inventory
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Factory-Authorized warranty service for most manufacturers
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Factory trained and certified technicians
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24-hour service available
Who We Are
We are a community driven by passion, courage and innovation. We are dreamers, who continuously grow and bring value to our partners and amazing opportunities to our team members. Together, there is no limit to what we can achieve. We are Heritage Service Group Canada.
Our Vision
Heritage Service Group delivers coast-to-coast coverage in all major Canadian markets and surrounding areas. You can be confident in the expertise of the nation’s premier service team, who stand ready to deliver for local and national customers.
SAFETY Unlimited
Do everything within your power to make sure our organization is a safe space for all. We’re not just talking about ladders and forklifts. We’re talking about safety in a big way - physical, cyber and emotional! Keep an eye out for yourself, your teammates and our partners. No cutting corners, no exceptions. Let’s be careful out there.
INTEGRITY Unlimited
Be open, honest and humble. Do things the right way, not the easy way. Be supportive and generous to all you encounter and make sure your words, and actions, reflect your character.
COMMUNITY Unlimited
All for one, and one for all, that’s what we’re all about. No matter where you work, we share a common goal: serve our customers, cheer for our team and offer a Helping Hand to our neighbours. Through caring, collaboration and celebration, our diverse culture sets us apart while bringing us closer together.
PASSION Unlimited
Bring your enthusiasm every day — it’s what fuels our extraordinary success. Be open-minded. Let your attitude be infectious in a good way. Champion the new and different. Use your voice, imagination and skills to make sure we’re at the forefront of technology and service.
COURAGE Unlimited
Be brave, bold and true to who you are. Challenge yourself to be better than you were yesterday. Resist the urge to settle. Take thoughtful risks to reach new heights and don’t be afraid to fail. Your teammates will catch you if you fall, and they’ll follow you when you show them the way.
INNOVATION Unlimited
Bring your big ideas! Champion the new and different. Use your voice, imagination and skills to make sure we’re at the forefront of technology and service.